STORE POLICY

Customer Care

Contact Us

Have questions? Use the list on the left to easily find answers or get in touch with our Customer Support Team directly. We're here to help!

Order Placement & Customer Support

Call Us
800-952-5592
1-919-831-0199

 

Email Us

Send a note to support@art.com and we'll get back to you as quickly as possible. To make sure you receive our response, be sure to add us to your contact list.

We're here to help

Need an answer now? Just browse the links below to get answers to your questions quickly. Or, please contact us! We're always happy to hear from you.

800-952-5592
support@art.com

Privacy & Safety

Ordering

Whether you're a longtime fan or making your first purchase, we think you'll find shopping with Art.com to be fun, fast and convenient.

How to Place an Order

Place the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Checkout" from within your cart and follow the instructions. You may also complete your order by calling us at 800-952-5592.

Payment Options

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and monthly payment plans online through Affirm.

Pay By Phone

Selecting the Pay by Phone option allows you to complete your order online then call our Customer Service team with your order confirmation number and credit card information to apply payment securely over the phone. You’ll receive an order confirmation email that will include a payment reminder and our contact information along with a link to our Web site where you can review your order and also opt to pay online by credit card.

Order Cancellations & Modifications

To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team. We are unable to process cancellations for items that have already shipped. Please visit our Returns page or contact us for alternate options.

Sorry, we're unable to add additional items to existing orders or substitute individual components. To make these adjustments, you will need to cancel your existing order and place a new one.

Product Information

Learn more about our Product Types and Framing and Other Services to find the art that best suits your style and budget. If you'd like help deciding on an item, our Customer Support Team is standing by to help. They're trained experts, and would love to hear from you!

Privacy & Security

We are committed to protecting your privacy. When you enter your credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL) and we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or security codes.

Under no circumstances do we rent, trade or share your email address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may receive information from us about new features, new services and special offers we think you'll find valuable. If you take advantage of special offers made by our marketing partners, we may transfer your personal information to them. Also, we make our customer's mailing addresses available to carefully screened companies whose products or services might interest you. For more information, please see our Privacy Policy.

FAQS

When will my credit card be billed?

Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.

Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or three to five business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. Art.com will not release pre-authorization holds.

How do I find a specific item from your catalog?

Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs. If you are not satisfied with the product you receive, you may return it within 45 days.

How accurate are the item dimensions listed on your web pages?

Art.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 45 days.

Wholesale Inquiries

FREE shipping & other good things ...

 

The shipping’s on us. Always. No asterisks, no qualifiers. You simply get free standard shipping every day, anywhere in the U.S.

 

If you want your stuff there faster, see Expedited and Overnight shipping cost at checkout.

TOP FAQs:

When will I get my art?

As soon as we get your order, we start custom-making it. Average processing + transit times are below.

Processing

Product TypeProcessing Time

In-stock posters, prints, and photographs24 hours

Most framed, mounted, and canvas items3-5 business days

Special order posters and prints5-7 business days

Delivery

Delivery MethodTransit Time

Standard delivery3-5 business days

Expedited delivery2-4 business days

Overnight delivery1 business day

When you choose expedited/overnight shipping, processing time is also shortened by up to 3 days.

How will my art be packaged?

  • Posters, photographs and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Currently we don’t do flat shipping, but we’ve taken great care to choose the most protective method of handling and delivering your art.

  • Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

How do I track my order?

You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.

Is my package insured?

Art.com guarantees your satisfaction 100%. On the rare chance that your package is lost or damaged upon arrival, just contact our Customer Support Team.

What happens if only part of my order is ready to ship?

Because we’re mindful of resources and carbon footprint, we combine multiple items in an order into one shipment. If an item is temporarily out of stock or on backorder, we may hold the rest of your items if we expect the item to be restocked soon. As soon as it arrives in our warehouse, we’ll ship your entire order to you in one shipment. If your shipment is delayed due to a backordered item, you can request that we send the rest of your order. This won’t affect shipping charges, but please contact our Customer Support Team directly to request this.

Can I ship to a P.O. Box?

The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger items must be shipped to a street address. We can also ship to an APO through the USPS.

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments

Store Policy

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